Frequently Asked Questions
A little help choosing and caring for your favourites. If you cannot find the answer you need, please get in touch using our Contact us page.
How do I choose the right piercing size?
Check the measurements in the product description and refer to our Piercing Size Guide before ordering. Gauge is the thickness of the jewellery, while bar length or hoop diameter describes its size. These measurements are not interchangeable. If you are unsure what fits your piercing, ask a professional piercer to help you choose.
Can I wear the jewellery in a new piercing?
Do not assume every piece is suitable for a new or healing piercing. Ask your professional piercer to confirm the appropriate material, size and style, and follow their advice before changing jewellery.
What is the jewellery made from?
Check the individual product description for its materials and finish. Our Jewellery Materials Guide can help you understand the differences between materials when choosing a piece.
How do I choose jewellery if I have sensitive skin?
Check the listed materials carefully, especially if you have a known metal allergy. Suitability varies from person to person, so do not assume a piece will suit you based on its colour or appearance. If you need more information about a particular piece, contact us before ordering.
How should I care for my jewellery?
Gently wipe your jewellery with a soft, dry cloth after wearing it and store pieces separately in a dry place. Avoid harsh chemicals and abrasive cleaners. Follow any material-specific instructions in the product description and see our Jewellery Care Guide for more tips.
Can I shower or swim in my jewellery?
Check the care instructions for your specific piece. Unless those instructions say otherwise, remove jewellery before showering or swimming to help protect its finish. For a healing piercing, follow your piercer's advice rather than removing jewellery yourself.
How do I decide on a gift?
Start with the jewellery the recipient already wears: their preferred metal colour, the size of their favourite pieces and whether they like simple or statement styles. For piercing jewellery, confirm the correct measurements before buying rather than guessing.
Where can I find delivery and other shopping information?
Visit our Helpful Info page for further shopping information. If you need clarification before placing an order, get in touch using our Contact us page.
What if I need help with an order?
Contact us with your order number and a short explanation of your question. Please do not send card details or other sensitive payment information.
What if I still have a question?
We would love to help. Use our Contact us page and include the product name or order number, if relevant, so we can understand your enquiry.